Client Services Executive
Location: Leeds, UK
Client Services Executive EMEA (UK Based)
We are looking for a Client Services Executive (CSE) to join our busy Client Services team, to work with our clients ensuring they receive exceptional service whilst supporting Assured Data Protection’s sales goals. The CSE will working directly with clients to develop and implement client service strategies to increase sales within our existing customer base, whilst providing a positive experience for all clients. The CSE will be the main point of contact and escalation for clients, and act as liaison between support and sales.
Role Responsibilities
- Interact regularly with clients to build positive relationships, ensuring their needs are being met
- Conduct Quarterly Business and Service reviews (QBR) to review requirements as well as presenting additional services which may be of benefit to the client
- Resolve complex issues in a professional manner
- Update records and documentation for all client interactions
- Oversee the onboarding process of new customers, from installation through to steady state
Skills & Experience
- 2+ years’ experience in customer facing and/or sales roles
- Excellent communication skills and the ability to anticipate the needs of clients
- Strong analytical skills
- Knowledge of corporate Information Technology (IT), experience working with IT integrators, or IT Managed Services Providers (MSPs) would be advantageous
- Strong problem-solving skills with the ability to make well-informed decisions
- Strong organisational and time management skills
- Knowledge of customer service programmes and CRM management programmes. HubSpot experience would be advantageous
- Innovative, creative thinking skills to ensure the organisation is providing a cutting-edge client experience
- MS Office proficient, including Word, Excel, and PowerPoint
Why work for Assured Data Protection
Assured Data Protection (Assured) is a family first company with a flexible work environment, based on rewarding strong work ethic and values with the freedom to control hours and have a balanced work life. This position is a hybrid position, located between the office, home, and at client sites.
Salary dependent on experience. Compensation for this role is a combination of a base salary with bonuses based upon successful retention and growth of our existing customer base.
Applications
Apply using our form or send your resume and cover letter to: [email protected].