Client Infrastructure Engineer

Position Title: Client Infrastructure Engineer

Job Type: Full-time

About Us

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.  Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Job Summary:

This role offers a unique opportunity to play a key part in shaping our new Client Infrastructure team. As a Client Infrastructure Engineer, you will not only contribute to the stability, reliability and performance of our customer deployments but you will also be part of a great talented team with a very exciting future at Assured as we scale our operations using the latest data protection technologies!

The role is ideally suited to a highly skilled and motivated Infrastructure Engineer who has experience working in large, distributed server environments with deep expertise in layer three (L3) networking and a strong background in physical and virtual infrastructure.

As part of our service delivery our installs team deploy at least one physical HPe server on a customer site. This server is built automatically using an automated in-house developed process called DeployView. The goal of this automation is to allow our install teams to deliver consistent, secured and functioning service equipment to customer sites to get it installed reliably and swiftly every time. These servers are shipped globally, usually built in two locations (Leeds and New York) but are sometimes built further afield in hard to ship countries like India and China.

This equipment calls home to our data centers, allowing us to monitor and manage, and in most cases replicate the protected data back to one of our data centers for DR services.

Supporting this DR environment, customers often have equipment, physical or virtual, hosted in our data centers. This team also supports these environments.

The role will involve contributing to the product roadmap for DeployView, responding to issues during the build process, supporting the install teams, responding to deviations in the supply chain for our servers and keeping the equipment out on customer sites uniform, secure, up to date, and supportable.

It will also involve supporting our customers colo environments and working closely with our dedicated support teams to resolve any issues with customer kit, performance, connectivity etc that Support is unable to fix.

The build operations are global, and we operate across multiple time zones. The goal for this role is normal office hours in US Eastern, but there may be rare times when support outside these hours is required from this role.

Key Responsibilities:

Duties may include, but are not restricted to the following:

• Responding to tickets, troubleshooting build issues in a timely manner.
• Performance monitoring and troubleshooting.
• Client-side Firewall and VPN configuration and troubleshooting.
• On site hardware diagnosis and remediation.
• Automation of updates.
• Work of the DeployView Roadmap.
• Work of the customer server BOMs.
• Document configurations and procedures.

Key Qualifications:

The ideal candidate will be a bright, motivated, and enthusiastic individual who is dedicated to achieving great results, they will ideally have cross section of the following job specific skills, attributes and experience:

• Excellent attention to detail, with a desire to do a job correctly first time, every time.
• A balanced approach to risk, ensuring we get tasks complete, even under pressure, but without unnecessary risk to live service.
• A mature attitude to change, liaising with peers and forming robust backout plans before commencing significant tasks.
• Good communication skills, both written, verbal ,and collaborative in nature. Works well in cross-functional teams.
• Strong interpersonal and communication skills; emotionally intelligent, tactful, diplomatic, and sympathetic when dealing with any customer problems and showing empathy with customer issues.
• Strong analytical thinking and problem-solving skills.
• Proactive and forward-thinking approach. Strives for improvement.
• Confident with the ability to interact with members of all technical teams including team leaders, managers, and directors.
• Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion.
• A willingness to learn and not be afraid to get involved in unfamiliar areas of technology.

Desired Technical Experience:

• Strong understanding of L3 networking including routing, IP addressing, subnetting, VLANs, and NAT.
• High proficiency in configuring and managing VPNs with IPsec and OpenVPN.
• Solid hands-on experience with Firewalls e.g. Fortinet, Palo Alto and pfSense.
• Ability to troubleshoot compute, network, or storage bottlenecks and breakdown complex issues.
• Proficient with VMware ESXi and esxcli tools.
• Automation / scripting with tools such as PowerShell, Bash, or Ansible.
• Server Hardware building, HPe preferred.
• Disk and Raid storage technologies including disk encryption methods.
• Performance tuning of network and server infrastructure.
• Experience in an environment where security and network protection are priority.

Installation, configuration or administration of:

• Windows/Linux Servers.
• Vmware ESX Servers.
• Nutanix.
• Switches.
• Firewalls.
• SAN, NAS or DAS Raid Arrays.
• Data backup solutions.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401K program with company matching.
• A dynamic, inclusive, and collaborative work environment.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.