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Every customer has access to the Service Desk (a technical and customer account manager), ensuring you receive continuing support throughout the life of your contract. Information flow is a vital element of the service. Whether it is during a fault scenario or for scheduling maintenance, our communiques
Best Practice Service Management
Assured’s Service Desk meets the highest industry standards. Our service management processes are based on the ITIL V4 framework and are fully supported by Gartner-referenced service management tools and process automation. We have fully documented major incident and customer service plans, which detail how we operate both in business as usual scenarios and during major incidents.
Rubrik Release Notes – V7.0
Click here to read the latest release in full.