At Assured Data Protection we view customer service as a critical part of the service you buy from us, with the people and processes as important as the technology.
Every customer has access to the Service Desk (a technical and customer account manager), ensuring you receive continuing support throughout the life of your contract. Information flow is a vital element of the service. Whether it is during a fault scenario or for scheduling maintenance, our communiques will keep you fully up to date
Best Practice Service Management
ADP’s Service Desk meet the highest industry standards. Our service management processes are based on the ITIL V4 framework and are fully supported by Gartner-referenced service management tools and process automation. We have fully documented major incident and customer service plans, which detail how we operate both in business as usual scenarios and during major incidents.