Assured Data Protection is a Backup and Disaster Recovery service provider. We leverage the Rubrik CDM platform to offer on-site, off-site, and cloud-based solutions for customers from small/medium business to large Enterprise. This position will be responsible for working with customers during a Disaster Recovery drill, setting up new DR as a Service (DRaaS) customers, and maintaining the DRaaS environment. Additionally, this role will wear many hats as Assured continues to grow, there is a unique opportunity for the individual in this role to define how this role grows within Assured Data Protection. Attitude and Aptitude are the key attributes for this individual to grow and be successful in the world of Assured Data Protection.
Technologies and Capabilities
Assured Data Protection leverages many different technologies to deliver Backup and Disaster Recovery services. As we grow, this person will have a voice in adapting or changing technology choices to simplify the delivery and supportability of our solutions. The individual filling this role is not required to have deep experience in all these technologies, but the more familiarity and willingness to learn and grow will be a plus.
- Active Directory
- Nutanix Acropolis
- RESTful API
- Cloud Services: MS Azure, Amazon Web Services
Ideal applicants are IT Generalists. Best suited are those who have worked as an IT administrator for a small or mid-size company with many responsibilities. The requirement to be able to think creatively to solve challenges in new environments is a major plus. Specific skillsets include:
- Hardware Failure diagnosis and replacement
- Basic network communications testing (link, ping, network ports)
- Basic log review, error review
- Customer interaction
- Directing troubleshooting
- Review and configure settings
- Ticket reporting and follow-up
This role we be based at our US office, in Herndon VA.