Med James, Inc.
“I feel very comfortable with Assured and trust in the ‘Rubrik as a Service’ solution 100 percent compared to where we were with Veeam.”- Ed Sitz, IT Manager
Med James, Inc. is a privately held insurance intermediary placing commercial and personal lines through independent retail agencies. As such, it underwrites and brokers individual submissions according to the risk selection and pricing guidelines of its A-rated admitted and non-admitted company partners. Additionally, its insurance company, Key, is an admitted carrier insuring private passenger auto in three states. The company operates from six locations in addition to its Overland Park, Kansas headquarters.
The IT department of six professionals, including the IT Manager Ed Sitz, supports all headquarters and branch office locations from Overland Park.
Overview
Ed joined Med James in 2002 and currently oversees the entire IT operation. He and his team manage the central data center and handle technology needs arising from both sides of the company’s business: commercial and personal lines. They are responsible for all infrastructure, operating systems, telecommunications, security, and the day-to-day software that runs the business units.
The IT Challenge
Med James handles 20–25 terabytes of critical data requiring consistent backup and protection. For years, backup was handled in-house. “Believe it or not,” Ed explained, “we were using tapes for backup for the longest time.” He described how the whole process for doing backup and disaster recovery was difficult, time-consuming, and risky. “We accepted a much higher level of risk with our approach than you would expect from an insurance company,” he elaborated.
“Every three years, when maintenance contracts were up for renewal, the team would explore other data backup options. For one reason or another, other IT initiatives took precedence and making the change was postponed.”
The IT department initially selected Veeam as part of its backup upgrade plan. The infrastructure required to run Veeam was substantial and required many servers. It was very expensive from the outset according to Ed. On top of the cost, the solution had operational problems daily from the start. “It was a struggle to make sure the data backup actually completed in the first place, much less on time with Veeam,” he explained. They even pared down the data to try to make it work efficiently, yet problems continued, even with overnight backups.
“There were occasions in which we were not sure the data backups were even valid.” It would sometimes take days to correct the problems once they started. “We also needed another site, off-premises, for the backup in case of a real emergency. We didn’t have that with Veeam.”
The team was more than ready to make a switch. They created and circulated an RFP. They also approached their partner, FREEit, for suggestions.
The Solution
Assured Data Protection was introduced and ultimately chosen for the managed service approach to the Rubrik platform, ‘Rubrik as a Service’. Assured manages all the backup locally as well as their off-site location at the Equinix data center in Virginia. Disaster Recovery tasks are also provided, if and when needed.
“With Assured, data backup is on autopilot,” Ed describes. “If something should fail, I get an alert. I’m not in the dark anymore.”
Ed praises the ability to log into a dashboard and see everything that is taking place. “I rarely do that more than once a week,” he adds. The automatic daily report that summarizes the success rate of the backup provides tremendous peace of mind.
Most of all, he is pleased with all the newly found time that he no longer has to devote to data backup. “I gained so much time each day that it’s hard to quantify.”
“I feel very comfortable with Assured and trust in the ‘Rubrik as a Service’ solution 100 percent compared to where we were with Veeam.”
– Ed Sitz, Manager IT, Med James